Smile Through the Phone
Ridiculously Nice Collections – Yes it is a real thing!
Early Out Solutions
With Americollect Early Out, you have a partner that works to maximize your revenue before it reaches bad debt. By opening communication lines and building trust, we foster a spirit of cooperation with patients. This strong foundation allows us to have successful conversations that end with collecting the balances they owe.
Bad Debt Collections
Ridiculously Nice is more than a slogan at Americollect, it is how we approach every patient we work with. Patients deserve to be treated with dignity and respect – and we do just that. This approach helps us communicate better with patients making them more likely to pay when they are able to, improves patient satisfaction, and results in better revenue recovery.
We are Ridiculously Nice!
Our Ridiculously Nice approach in our collection services opens communication lines, builds trust and fosters a spirit of cooperation with patients. It sets a strong foundation on which we can have successful conversations collecting the balances that they owe. Ridiculously Nice aligns with the Mission, Vision, and Values of your organization, ensuring that every patient communication provides the same compassionate approach that your patients have come to expect from your organization. Our Ridiculously Nice approach is the key differentiation between Americollect and our competitors though we also set ourselves apart through providing a better patient experience, being 100% healthcare focused, and our technology.
Better Patient Experience
For over 55 years, Americollect has distinguished itself in the collections industry by proving a Ridiculously Nice patient experience maximizes patient account collections, while dramatically improving patient satisfaction in your community. At Americollect, we firmly believe that everyone deserves to be treated Ridiculously Nice, all the time, no matter what.
100% Healthcare Focused
Americollect’s collection services are 100% healthcare focused which enables our staff to be 100% trained as healthcare collectors from day one. Unlike other agencies, we do not collect for credit cards, utilities or any other businesses outside of healthcare.
Advanced Technology
Americollect is able to out-collect other agencies by utilizing the latest technology. Our collections software allows us to call guarantors instead of accounts and our predictive dialer uses advanced scoring and analytics to maximize efficiency with our team members making an average of 108 outbound phone attempts per hour.